Morgan & Morgan

Welcome to the local profile of Morgan & Morgan, a national law firm with an office located at 178 S Main St Unit 300, Alpharetta, GA 30009, USA. For individuals in Alpharetta, Georgia, and the surrounding areas who are searching within the "Nearby Lawyers" category, Morgan & Morgan is a well-known name in the legal industry, often recognized for handling a wide range of cases, particularly in personal injury and disability law. However, it is crucial for prospective local clients to consider recent customer experiences to gain a comprehensive understanding of the service they might expect from this specific Alpharetta location.

The Alpharetta office of Morgan & Morgan is situated on South Main Street, indicating a presence within the local business district. As part of a national firm, the environment likely reflects a professional corporate standard. While specific details about the ambiance of the Alpharetta office are not provided in the reviews, one might expect a modern and well-equipped setting designed to handle client consultations and legal work. The convenience of having a local office in Alpharetta provides accessibility for residents in the area seeking legal representation from a large, established firm.

Based on the limited customer reviews provided, the services offered by Morgan & Morgan in the Alpharetta location appear to include assistance with Social Security Disability claims. One reviewer specifically hired the firm for this purpose. However, the experience described was negative, with the client alleging a lack of follow-through after their initial denial. The reviewer stated that they were never contacted by a lawyer to take over the case as expected, leading them to file the appeal themselves. This raises concerns about the firm's handling of Social Security Disability appeals and their communication with clients in such matters.

The reviews also touch upon the firm's general approach and client communication. One reviewer expressed disappointment with the firm's decision not to pursue their case further, citing a "grey area." This client felt that Morgan & Morgan, despite their reputation and slogan of "who actually care," did not adequately pursue their claim, particularly when it required more significant effort. This suggests a potential selectivity in the types of cases the firm chooses to pursue aggressively.

A significant feature highlighted in the negative reviews is the perceived lack of communication and follow-up. One client detailed a two-year period where, after the initial denial of their Social Security Disability claim, they received no contact from a lawyer despite the firm supposedly taking over the case. The client's attempts to reach the firm for updates were met with what they described as being "given the run around." This lack of communication is a serious concern for clients who rely on their legal representation to keep them informed and actively work on their behalf.

Another concerning feature reported is the negative attitude allegedly displayed by one of the firm's representatives during a phone conversation with the client's sister. The reviewer also mentioned a scheduled call that did not occur and a subsequent rescheduling that was later contradicted. The client's impression that they were dealing with a call center possibly located in India, while not inherently negative, was compounded by the perceived unprofessional attitude. This suggests potential issues with customer service and communication protocols at this location or within the broader firm's intake and support system.

The fact that one client was only contacted by the firm after leaving a negative review on their website indicates a reactive rather than proactive approach to client communication and issue resolution. This suggests that clients may need to be assertive in voicing their concerns to receive attention.

Currently, there is no promotional information specific to the Alpharetta office of Morgan & Morgan provided in the reviews. As a national firm, Morgan & Morgan often invests heavily in advertising and may have general promotional campaigns. However, local users should focus on the experiences reported by individuals who have engaged with this specific Alpharetta location to gauge the potential service quality.

For local users in Alpharetta seeking a "Nearby Lawyer," Morgan & Morgan is a recognizable option with a local office. They handle Social Security Disability claims and likely other areas of law, given their national reputation in personal injury. However, the provided reviews raise significant concerns regarding communication, follow-through on disability claims, and customer service at this particular location. Prospective clients should carefully consider these experiences and perhaps seek additional reviews or information specific to the Alpharetta office before making a decision.

Individuals considering Morgan & Morgan in Alpharetta for their legal needs, particularly Social Security Disability claims, should be prepared to actively communicate and follow up on their cases. The reported experiences suggest that proactive engagement may be necessary to ensure their case receives the attention it requires. It may also be beneficial to inquire specifically about the attorney who would be handling their case and their direct contact information to avoid potential communication issues through call centers or intermediaries.

In conclusion, while Morgan & Morgan is a nationally recognized law firm with a local office in Alpharetta, GA, the available customer reviews regarding their Social Security Disability claim handling and client communication at this location are concerning. Local users searching for a "Nearby Lawyer" should carefully weigh these experiences and consider conducting further research to determine if this firm aligns with their expectations for legal representation, particularly in terms of communication, responsiveness, and the level of personal attention provided to their cases. Contacting the office at (770) 576-7600 or +1 770-576-7600 may provide an opportunity to ask specific questions and assess their current service standards.