Heard Linebarger Graham Goggan

Welcome to the detailed introduction of Heard Linebarger Graham Goggan, a law firm located in Miami, Florida. As a featured entity within the "Nearby Lawyers" platform category, this introduction aims to provide local users with an objective overview of the firm based on the information available online, specifically from customer reviews. It is important to note that the provided reviews are overwhelmingly negative and raise significant concerns about the firm's practices, particularly in the context of collecting debts related to parking tickets and toll bills. This overview will address the firm's environment, the services implied by the reviews, the critical features highlighted by the negative feedback, and important considerations for local users.

Environment and Location:

Heard Linebarger Graham Goggan is situated at 1351 NW 12th St, Miami, FL 33125, USA. This location in Miami provides a physical presence for the firm. However, the client reviews do not offer any insights into the office environment itself. Given the nature of the complaints, which focus on the firm's collection practices and customer service, the physical office setting is less relevant than the firm's operational procedures and interactions with the public.

Services Offered (Implied by Reviews):

Based on the content of the negative client reviews, Heard Linebarger Graham Goggan appears to be involved in the following types of services:

• Debt Collection for Parking Tickets: One review describes receiving a letter from the firm regarding a parking ticket from the past. This suggests that the firm may be contracted by municipalities or other entities to collect outstanding payments for parking violations. The review raises concerns about the timing and nature of these collection efforts.
• Debt Collection for Toll Bills: Another review details a frustrating experience attempting to pay a toll bill through the firm. This indicates that Heard Linebarger Graham Goggan is also involved in the collection of unpaid tolls, potentially on behalf of transportation authorities. The review highlights significant issues with their payment processing and customer service in this area.

It is important to note that the reviews do not provide information about other potential legal services the firm might offer. The focus of the feedback is solely on their debt collection activities related to minor infractions.

Features (as Described by Negative Reviews):

The client reviews paint a concerning picture of Heard Linebarger Graham Goggan's practices:

• Harassing Communication: One reviewer describes receiving "harassing letters" and advises others not to bother engaging with the firm. This suggests an aggressive or persistent approach to debt collection that is perceived negatively by recipients.
• Potentially Misleading Tactics: The letter regarding the parking ticket mentioned a potential inability to renew vehicle registration if immediate payment was not made, which the reviewer found "unbelievable" and indicative of harassment. The reviewer also noted that their registration had already been renewed, suggesting the information in the letter was inaccurate or misleading.
• Terrible Customer Service: Multiple attempts to contact the firm resulted in "long holds" and being "hung up on," according to one reviewer trying to pay a toll bill. This indicates significant deficiencies in their customer service operations.
• Illogical and Inflexible Policies: The refusal to accept payment for a toll bill from a parent wanting to add a car to their SunPass account, simply because the daughter (the vehicle owner) did not call herself, is described as a policy that "makes no sense" and creates an "unnecessarily frustrating experience." This suggests a rigid and unhelpful approach to customer interactions.
• Lack of Managerial Intervention: When a customer requested to speak with a manager to resolve the payment issue, the manager ("Carlos") reportedly repeated the same unhelpful refusal and stated that the payment could not be made at all. This indicates a systemic problem within the firm's customer service and a lack of willingness to find reasonable solutions for customers trying to pay their bills.
• Time-Wasting and Inefficient Processes: The overall experience of trying to make a simple payment was described as "unnecessarily frustrating," highlighting the firm's inefficiency in handling basic customer transactions.

These overwhelmingly negative reviews raise serious concerns about the firm's communication methods, customer service standards, and overall approach to dealing with individuals regarding debt collection for minor infractions.

Promotional Information and Call to Action (Based on Negative Feedback):

Given the strong negative feedback from the available reviews, it is challenging to frame any positive promotional information for Heard Linebarger Graham Goggan. Instead, local users in Miami should be aware of the reported experiences when dealing with this firm, particularly if they receive communications regarding parking tickets or toll bills.

If you receive a letter from Heard Linebarger Graham Goggan regarding a parking ticket or toll bill, it is advisable to:

• Carefully verify the details of the alleged debt, including the date, location, and amount.
• Check your own records to determine if the debt is valid and if you have already paid it.
• Be cautious of any threatening or harassing language in their communications.
• Document all interactions with the firm, including dates, times, and the names of any representatives you speak with.
• If you believe the debt is invalid or the communication is inappropriate, consider seeking advice from a different, more favorably reviewed attorney or a consumer protection agency.
• Be wary of providing personal information over the phone if you did not initiate the call and are suspicious of the communication.

The negative experiences reported by other users suggest that dealing with this firm may be frustrating and potentially involve aggressive tactics or unhelpful customer service. Local users should proceed with caution and prioritize verifying the legitimacy of any claims before making payments or providing information.

Contact Information (for informational purposes only, based on the provided data):

Heard Linebarger Graham Goggan can be contacted at:

• Phone: (305) 324-1225
• Mobile Phone: +1 305-324-1225
• Address: 1351 NW 12th St, Miami, FL 33125, USA

However, given the negative feedback regarding their communication and customer service, local users should be aware that contacting the firm may not necessarily lead to a satisfactory resolution based on the experiences of others.

Objective Introduction Based on Internet Information:

Heard Linebarger Graham Goggan, located in Miami, FL, has received overwhelmingly negative feedback from online reviewers regarding their practices in collecting debts for parking tickets and toll bills. Customers have described receiving harassing letters, encountering misleading tactics, and experiencing terrible customer service characterized by long hold times, being hung up on, and illogical policies. The firm's handling of payments and their lack of willingness to provide reasonable customer service have been significant points of criticism. Local users in Miami who receive communications from this firm should be aware of these reported negative experiences and exercise caution when interacting with them, prioritizing verification of any alleged debts and documenting all communications.