Boutwell Candace

Nearby Lawyers Georgia Gwinnett County Duluth Satellite Boulevard

(32 reviews)

Contact Info

Location 2280 Satellite Blvd Building B, Duluth, GA 30097, USA
Phone +1 678-985-0800
Website http://subrofirm.com/

Reviews

Does not notify clients about any change. Laurel in payment accounts is rude and impatient. No email or mail came to home and notify me about any changes regarding my case. When called for more explanation only received disrespectful response and a higher payment. This place doesn’t operate professionally or in a timely manner. They claim Nothing is their fault and there’s nothing they can’t do. PLEASE DO NOT ASSOCIATE YOURSELF WITH THEM IF YOU DO NOT HAVE TO.
I have an account with this firm and I have never had a problem with them.The staff and attorneys are very nice and professional. I feel as if some people expect to be treated well after they mistreat the staff and they don't need to tolerate rude and disrespectful defendants. People need to practice what they preach and treat others as they would like to be treated. ☺
Worst customer service I have ever experienced. The website says that they will process payments over the phone. False. Website also says, there is an option to log in and review your account and balance. False also. Once I am done with this company, I will be so thankful and pray that I will never ever have to deal with them again.
The biggest problem that I have with this firm is that I'm paying on a lawsuit that was cleared in court that it was not my fault and charges dismissed but because I was not notified of the law sue by this firm I did not appear in court and they won by default. So of the 5000 that I owe, I've paid most of it off but because I was not regular on my payments the amount goes back to the original amount..guess if I don't have a job I'll be paying them the rest of my life
The biggest problem that I have with this firm is that I'm paying on a lawsuit that was cleared in court that it was not my fault and charges dismissed but because I was not notified of the law sue by this firm I did not appear in court and they won by default. So of the 5000 that I owe, I've paid most of it off but because I was not regular on my payments the amount goes back to the original amount..guess if I don't have a job I'll be paying them the rest of my life
Worst Customer Service in the history of Customer Service. Oh let me clear it up I'm not a customer as I was told I was a " Decendant" not a customer. I was told several times when I asked to speak with Candace Boutwell I was told she don't want to talk to me because I am not a Customer I am a " Decendant". Worst experience ever still have not made contact with Candace Boutwell.
Worst Customer Service in the history of Customer Service. Oh let me clear it up I'm not a customer as I was told I was a " Decendant" not a customer. I was told several times when I asked to speak with Candace Boutwell I was told she don't want to talk to me because I am not a Customer I am a " Decendant". Worst experience ever still have not made contact with Candace Boutwell.

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About Boutwell Candace

Welcome to Nearby Lawyers, your platform for connecting with legal professionals in your vicinity. We are presenting information about Boutwell Candace, a law firm located at 2280 Satellite Blvd Building B, Duluth, GA 30097, USA. Boutwell Candace offers legal services to the local community in Duluth and surrounding areas. They can be reached at (678) 985-0800 or via mobile at +1 678-985-0800.

Details about the specific office environment of Boutwell Candace are not provided in the available reviews. However, as a professional legal practice, it is reasonable to expect an office setting where client consultations and case management are conducted. The limited and contrasting nature of the reviews offers some insight into client interactions and perceived professionalism.

The specific legal services offered by Boutwell Candace are not explicitly detailed in the provided reviews. However, the existence of client accounts suggests that the firm handles ongoing legal matters that require communication, management, and potentially billing. One negative review mentions issues with notification of changes and payment accounts, implying that the firm handles cases where such administrative processes are necessary. The positive review, on the other hand, generally praises the staff and attorneys as "very nice and professional," suggesting a positive experience for at least one client in the services they received.

One client expressed significant dissatisfaction with Boutwell Candace, citing a lack of notification regarding changes in their case and issues with payment accounts. This reviewer specifically mentioned rudeness and impatience from someone named Laurel in payment accounts. The lack of communication via email or mail about case changes was a major concern for this client, leading to a negative experience when they called for clarification, reportedly receiving a disrespectful response and being informed of a higher payment. This individual strongly advises others against associating with the firm if possible, characterizing their operation as unprofessional and untimely, with a perceived lack of accountability.

In contrast, another client reported having an account with the firm and having "never had a problem with them." This reviewer found the staff and attorneys to be "very nice and professional." They also offered a perspective that some negative feedback might stem from clients who mistreat the staff and expect preferential treatment despite their own behavior. This positive review suggests that some clients have a favorable experience with Boutwell Candace's team and professionalism.

The limited reviews provide contrasting features of Boutwell Candace. One potential feature, based on a positive account, is a friendly and professional demeanor of the staff and attorneys. This suggests that for some clients, the firm fosters a positive and respectful interaction. However, another significant feature, highlighted by a negative review, is a potential lack of proactive communication regarding case changes and payment matters. This review also points to concerns about the professionalism and responsiveness of at least one staff member in handling client inquiries and payment issues.

Given the limited and conflicting nature of the available feedback, it is challenging to ascertain specific promotional aspects of Boutwell Candace. The positive review, emphasizing the niceness and professionalism of the staff and attorneys, could be interpreted as an indirect positive attribute that might attract clients seeking a pleasant and respectful legal experience. However, the strong negative review, detailing issues with communication and customer service, presents a significant counterpoint that potential clients would need to consider.

It is important to note that with only two reviews available, these represent a very small sample size of client experiences and may not be fully representative of the overall service quality of Boutwell Candace. Potential clients should consider these perspectives as part of their due diligence when seeking legal representation in the Duluth, GA area.

In conclusion, Boutwell Candace, located in Duluth, GA, is a law firm with limited publicly available recent feedback. One client reports a positive experience, highlighting the niceness and professionalism of the staff and attorneys. However, another client details significant issues with a lack of communication regarding case changes, rude and impatient behavior from payment staff, and an overall unprofessional and untimely operation. These contrasting views suggest that client experiences with Boutwell Candace may vary. Local users considering Boutwell Candace for their legal needs should be aware of these differing perspectives and may wish to seek additional information or references to form a more comprehensive understanding of the firm's service quality. Boutwell Candace can be contacted at (678) 985-0800 or +1 678-985-0800 for further inquiries about their legal services.