Tracie M Burns Law Office

For individuals in Chester, Pennsylvania, and the surrounding communities seeking legal representation, the Tracie M Burns Law Office, located at 419 Avenue of the States, Suite 402, offers legal services. If you are searching for "Nearby Lawyers" in Chester, understanding both the potential strengths and reported weaknesses of a legal practice is crucial for making an informed decision. This introduction aims to provide an objective overview of the Tracie M Burns Law Office based on the available customer reviews, highlighting both the perceived effectiveness of the legal services provided by Tracie M Burns herself and the concerns raised regarding customer service.

The Tracie M Burns Law Office is situated in a commercial building on Avenue of the States in Chester, PA. The specific environment of the office suite is not detailed in the provided information. However, being located in a professional building typically suggests a setting conducive to legal consultations and client meetings. Accessibility to the office for local residents would depend on its proximity to transportation routes and parking availability in the Chester area.

Based on the customer reviews, the primary service offered by the Tracie M Burns Law Office appears to be legal representation in court. One client emphatically states, "I would not go to court without her," and recommends her to anyone facing legal problems. This strong endorsement suggests that Tracie M Burns is perceived as a capable and effective lawyer, particularly in litigation settings. The review implies a level of trust and confidence in her ability to achieve positive outcomes for her clients in court.

The same positive review also highlights Tracie M Burns's work ethic and dedication, stating that she "works hard for you and gets the job done." This suggests a lawyer who is committed to her clients' cases and diligently pursues their best interests. The recommendation to "call Tracy" for any legal problem further indicates a belief in her broad legal capabilities or at least a willingness to provide initial guidance across different legal issues.

However, a contrasting review raises significant concerns regarding the customer service aspect of the Tracie M Burns Law Office. This client acknowledges that "Tracy herself may be a good lawyer" but describes the overall customer service as "the worse." The specific issues highlighted include potentially long wait times for call backs, with the client stating, "Be prepared to wait weeks for a call back." Such delays in communication can be frustrating and concerning for individuals seeking timely legal assistance.

The negative review also criticizes the receptionist's demeanor, suggesting a lack of professionalism with the statement that they "treat you like you're doing them a favor by bringing her business." This type of interaction can create a negative first impression and impact the overall client experience, regardless of the lawyer's legal skills. Effective and courteous communication from all members of a legal team is essential for building and maintaining positive client relationships.

The client concludes by suggesting that "Tracy needs a new management team expeditiously" to address these customer service issues. This implies that the problems are not necessarily with Tracie M Burns's legal abilities but rather with the administrative and client communication aspects of her practice. Addressing these management and customer service concerns could significantly improve the overall client experience at the Tracie M Burns Law Office.

The conflicting reviews present a nuanced picture of the Tracie M Burns Law Office. On one hand, there is strong praise for Tracie M Burns's legal skills, particularly her effectiveness in court and her work ethic. This suggests that clients who are able to directly engage with her may receive competent legal representation. On the other hand, there are serious concerns raised about the customer service, including slow response times and unprofessional interactions with the receptionist. These issues could deter potential clients or lead to dissatisfaction even if the legal services themselves are of high quality.

Given the limited information available, it is difficult to ascertain the full scope of legal services offered by the Tracie M Burns Law Office. However, the positive review's broad recommendation suggests that she may handle various types of legal cases, potentially including criminal defense and other areas requiring court representation. The negative review does not specify the area of law for which they sought assistance, so it's unclear if the customer service issues are specific to certain types of cases or a general problem across the practice.

There is no promotional information available in the provided text. Therefore, potential clients would need to contact the Tracie M Burns Law Office directly to inquire about their services, fees, and any specific promotions they might be offering. It would also be prudent for prospective clients to consider the feedback regarding customer service when making their decision.

In conclusion, the Tracie M Burns Law Office in Chester, PA, appears to offer effective legal representation, particularly in court, according to one enthusiastic client. However, another client reports significant issues with customer service, including long response times and unprofessional reception. Local users searching for "Nearby Lawyers" should weigh these contrasting perspectives. While Tracie M Burns may possess strong legal skills and work diligently for her clients, potential clients should be aware of the reported customer service challenges and consider whether these might impact their overall experience.

To inquire about legal services offered by the Tracie M Burns Law Office, you can contact them at (610) 499-1940 or +1 610-499-1940. Their office is located at 419 Avenue of the States # 402, Chester, PA 19013, USA. Potential clients may wish to inquire about the firm's communication practices and client management procedures when seeking legal assistance.