Terri Hilliard, PC

Operating within the dedicated platform category of "Nearby Lawyers," Terri Hilliard, PC, serves the communities of Westlake Village, California, and surrounding areas as a specialized legal practice focusing on estate law. Conveniently located at 600 Hampshire Rd #211, Westlake Village, CA 91361, USA, the firm's accessible position allows local residents to easily seek expert guidance on their estate planning needs. Terri Hilliard, PC, maintains clear communication channels through their dedicated phone line at (805) 201-2552 and a mobile contact at +1 805-201-2552. This commitment to accessibility enables clients to readily connect with the firm to discuss their sensitive and important legal matters related to their legacies and future planning.

The environment at Terri Hilliard, PC, is likely designed to be professional, organized, and conducive to in-depth discussions about sensitive personal and financial matters. While specific details of the office aesthetics are not provided, an estate law firm typically aims to create an atmosphere of trust, discretion, and comfort. Clients engaging in estate planning, including will and trust preparation, require a setting where they feel secure in sharing personal financial information and discussing their wishes for the future. It can be inferred that the office space is private, well-maintained, and fosters a sense of calm, allowing clients to make informed decisions about their legacies. However, it is also important to note that client experiences, as detailed in the reviews, suggest that while the intent may be a customer-oriented process, the execution, particularly regarding communication and timeliness, can vary, impacting the overall client perception of the environment and service delivery.

Terri Hilliard, PC, specializes in estate law, offering a comprehensive range of services related to wills, trusts, and broader estate planning. As stated in one of the reviews, "She handles many aspects of the preparation of your trust and will." This indicates expertise in drafting various types of trusts (e.g., revocable living trusts, irrevocable trusts, special needs trusts) and wills, ensuring that clients' assets are distributed according to their wishes, and minimizing potential tax liabilities or probate complications. Beyond basic wills and trusts, estate law practices often encompass services such as probate administration, conservatorships, elder law, wealth transfer strategies, and potentially business succession planning for clients with complex assets. Their services are designed to provide clients with a structured approach to securing their financial future and ensuring their loved ones are protected, often described as a "very customer oriented and thorough" process by satisfied clients.

The features that distinguish Terri Hilliard, PC, within the "Nearby Lawyers" category, as gleaned from the provided reviews, include a customer-oriented process and thoroughness in estate law, as well as significant challenges with communication and timeliness. On the positive side, clients highlight Terri's "outstanding group practicing Estate Law" and describe her process as "very customer oriented and thorough." This suggests a systematic approach to estate planning that aims to guide clients effectively through the complexities of preparing their wills and trusts. The firm's ability to handle "many aspects of the preparation of your trust and will" points to comprehensive expertise in the field. However, a significant opposing feature, as detailed in one review, is a "poor communication, process was lacking and the overall experience was subpar and extremely unprofessional." This client experienced significant delays ("took almost five months" for a process initially advised as two months) and a lack of proactive updates, requiring them to "follow up with the company regarding my documents in May, June and twice in July." The physical condition of the delivered documents (broken binder) further compounded the negative experience. These contrasting features present a mixed picture of the firm's operational consistency and client experience.

For promotional information, Terri Hilliard, PC, would likely emphasize their specialization in estate law and their "customer oriented and thorough" process, drawing from their positive testimonials. Key promotional messages would highlight their expertise in preparing wills and trusts, ensuring clients' peace of mind regarding their legacy planning. The firm would aim to convey a sense of reliability and comprehensive service in estate matters. A potential tagline could be: "Terri Hilliard, PC: Your Expert Partner for Comprehensive Estate Planning in Westlake Village. Guiding You Through Wills, Trusts, and Beyond." They would likely target individuals and families seeking to secure their financial future and protect their loved ones. However, to maintain objectivity and address the provided information, any promotional efforts should also consider the feedback regarding communication and timeliness, as this can significantly impact client trust and expectations. While the firm would naturally emphasize its strengths, ensuring realistic expectations about process duration and communication frequency would be beneficial. Their presence on the "Nearby Lawyers" platform makes them easily discoverable for those in Westlake Village looking for estate planning services.

The real customer reviews for Terri Hilliard, PC, present a stark contrast, offering both very strong positive and very strong negative objective feedback. One review enthusiastically states, "Terri Hilliard and her team are an outstanding group practicing Estate Law. Terri's process is very customer oriented and thorough." This client has used her services personally and has referred clients, highly recommending the team for handling "many aspects of the preparation of your trust and will." This review paints a picture of a highly competent, client-focused, and reliable firm in the estate law domain. Conversely, the other review is critically negative, detailing an "extremely unprofessional" and "subpar" experience. This client reported "poor communication," a "lacking process," significant delays (five months instead of two), and a need for constant client follow-up. The damaged document binder further added to their dissatisfaction, leading them to state, "I cannot and will not recommend Teri Hillard's company or their legal services going forward." The divergence in these experiences suggests that while the firm may excel for some clients, there are notable inconsistencies in communication and service delivery for others. For potential clients researching "Nearby Lawyers," these reviews highlight the importance of considering both the positive claims of thoroughness and customer orientation, and the negative concerns regarding communication and timeliness, when making a decision about their estate planning needs.