Powers & Moon LLC

Within the "Nearby Lawyers" platform category, designed to connect local users with legal services, we introduce Powers & Moon LLC. Located at 707 Lake Cook Rd Ste 102, Deerfield, IL 60015, USA, this firm serves the legal needs of clients in the Deerfield area and potentially beyond. For individuals and businesses seeking legal assistance, it is essential to understand the firm's operational focus and the range of client experiences.

Powers & Moon LLC can be reached via phone at (847) 412-1274 or through mobile at +1 847-412-1274. These direct contact options are important for prospective clients to initiate communication, inquire about legal services, and schedule consultations. Easy accessibility via phone is a fundamental aspect of client interaction in the legal field, facilitating timely responses to inquiries.

Regarding the environment of Powers & Moon LLC, while specific details about the interior aesthetics or atmosphere are not explicitly provided in the given information, its address within a suite (Suite 102) at 707 Lake Cook Rd in Deerfield, IL, suggests a professional office setting. Law offices typically strive to create an environment that is both formal and conducive to confidential discussions. A professional and organized space helps to instill a sense of trust and confidence in clients. Given the nature of legal work, which often involves sensitive information, a discreet and private setting is paramount for consultations. It is reasonable to infer that the office environment is designed to be efficient and respectful of client privacy, facilitating focused legal discussions. The location in Deerfield, a well-regarded suburb, implies a readily accessible office for clients in the local community.

Based on the client reviews, the primary service area for Powers & Moon LLC appears to involve handling medical claims, specifically concerning the determination of the "liable party for claims" and potentially subrogation. One review mentions that a "medical account was transferred to this company by a hospital, for reasons not to do with collections, but apparently to determine the liable party for my claims." This strongly suggests that Powers & Moon LLC specializes in areas related to insurance subrogation or complex medical billing dispute resolution, where they are engaged by healthcare providers (like Northshore Hospitals) to identify and pursue the responsible third party for medical expenses. This often involves intricate legal analysis of insurance policies, liability, and potentially personal injury claims. The other review, from a "personal injury attorney," also indicates that their "paths often cross," further reinforcing a connection to personal injury law, insurance claims, and the resolution of such matters. Therefore, the services provided by Powers & Moon LLC likely include:

• Medical Claim Subrogation: Identifying and recovering costs from the responsible party or insurer for medical services rendered.
• Liability Determination: Investigating and determining who is legally responsible for specific medical or personal injury claims.
• Interactions with Healthcare Providers: Working directly with hospitals and other medical facilities on billing and claims issues.
• Resolution of Personal Injury Claims: Collaborating or interacting with personal injury attorneys, suggesting involvement in processes related to injury compensation.

These services are vital for healthcare providers seeking to recover costs and for patients who might be caught in the middle of complex billing and liability disputes.

The features of Powers & Moon LLC are presented through two starkly contrasting customer experiences, providing a comprehensive view of the firm's operational aspects:

One client describes an "incredibly frustrating experience" and provides critical feedback, highlighting perceived shortcomings in customer service and communication:

• Poor Customer Service & Tone: The client encountered "the most rude person on the other end of the phone, Trish," who was "apparently annoyed" and used an inappropriate "manner or tone of voice." This suggests a significant issue with front-line client interaction and professionalism.
• Lack of Attentiveness to Client Inquiries: The client felt that their "questions that I deserve to have answers to and deserve to understand the situation" were not adequately addressed, leading to the impression that the staff member "doesn't have time to continue to talk to me."
• Perceived Overwhelm: The client speculates that the staff member was "overwhelmed," suggesting potential issues with staffing or workload management that negatively impact client service.

Conversely, a personal injury attorney provides a very positive professional assessment, highlighting different features:

• Professionalism: "I have always found my interactions with the lawyers and staff at Powers & Moon to be professional and thorough." This suggests a high standard of conduct and meticulousness in their legal work, particularly in interactions with other legal professionals.
• Thoroughness: The term "thorough" indicates a comprehensive and detailed approach to legal matters, ensuring that all aspects of a case are carefully considered.
• Expedient Resolution: "When they do, I can always count on them for an expedient resolution." This is a significant feature, demonstrating efficiency and an ability to bring matters to a quick and effective close, which is highly valued in the legal community.

These contrasting views illustrate a duality in client experiences. While an individual client dealing with a personal account faced significant communication and service issues, a professional peer found the firm to be consistently professional, thorough, and efficient in resolving cases. This suggests that the firm might excel in its B2B or professional interactions and legal work (e.g., with hospitals or other attorneys) but may have areas for improvement in direct consumer-facing customer service when handling inquiries about individual accounts.

From a promotional standpoint, Powers & Moon LLC would likely emphasize the positive feedback from the personal injury attorney, highlighting their "professional," "thorough," and "expedient resolution" capabilities. This targets professional referrals and demonstrates their effectiveness within the legal community. The nature of their specialization in medical claims and subrogation is a niche that could be promoted to healthcare providers and insurers. Their location in Deerfield and accessible contact information (phone and mobile) are also foundational promotional elements, ensuring discoverability for local entities seeking specialized legal services.

However, an objective introduction must also acknowledge the critical feedback regarding customer service and communication. While firms often focus on their strengths in marketing, addressing areas of concern can lead to improved client experiences. For prospective clients, understanding both sides of the feedback can help in setting appropriate expectations and formulating specific questions during initial consultations about how individual account inquiries are handled and what communication protocols are in place for non-legal professional clients. This balanced view is essential for a transparent representation on a "Nearby Lawyers" platform.

In conclusion, Powers & Moon LLC, located in Deerfield, IL, is a legal firm with a specialization in medical claims, particularly related to subrogation and liability determination, often interacting with hospitals and personal injury attorneys. While operating from a professional office environment and providing accessible contact information, the firm's features are viewed differently by various clients. Professional peers commend them for their professionalism, thoroughness, and ability to achieve expedient resolutions. However, an individual client reported significant frustrations with customer service and communication, suggesting a potential disparity in client experience depending on the nature of the interaction. For local users exploring legal options within the "Nearby Lawyers" category, Powers & Moon LLC presents as a firm with established legal capabilities in its niche, but prospective individual clients may wish to inquire specifically about their communication protocols.