Kenneth R Luther Law Office

Welcome to the detailed introduction of the Kenneth R Luther Law Office, situated at 2300 Lakeview Pkwy #700 in Alpharetta, Georgia. For local residents and businesses in Alpharetta and the surrounding areas seeking legal assistance within the 'Nearby Lawyers' platform category, particularly concerning real estate transactions, the Kenneth R Luther Law Office presents itself as a local legal resource. This introduction aims to provide an objective overview of the law office based on the available information, encompassing its environment, likely services, key features derived from customer feedback, and considering both positive and negative experiences to offer a balanced perspective.

Located on Lakeview Parkway in Alpharetta, the Kenneth R Luther Law Office likely operates in a professional office building setting, common for legal practices. While specific details about the interior ambiance are not available online, one can generally expect a well-organized and functional environment designed to accommodate client meetings and the handling of legal documentation related to real estate transactions. The suite number suggests a multi-tenant building, indicative of a commercial area in Alpharetta, making it potentially accessible to individuals and businesses in the vicinity seeking real estate legal services.

The customer reviews provide direct insights into the primary services offered by the Kenneth R Luther Law Office. One positive review explicitly mentions the ease of "closing on a refinance," indicating that the office handles residential real estate refinance transactions. This service typically involves legal oversight of the loan documents, ensuring compliance with regulations and the clear transfer of property interests. The negative review details an experience related to a "house closing" initiated by the client's bank. This strongly suggests that the Kenneth R Luther Law Office also handles real estate purchase closings, representing buyers, sellers, or lenders in the finalization of property sales. Based on these reviews, the core services likely include:

• Residential Real Estate Closings: Representing parties involved in the purchase and sale of residential properties, ensuring all legal requirements are met for a valid and smooth transfer of ownership.
• Residential Real Estate Refinancing: Providing legal services for homeowners looking to refinance their existing mortgages, overseeing the legal aspects of the new loan and the discharge of the old one.
• Potentially Other Real Estate Matters: While not explicitly mentioned, a law office handling closings and refinances may also offer related services such as title examinations, resolving title issues, and drafting real estate-related documents.

The customer reviews offer contrasting perspectives on the features and client experience at the Kenneth R Luther Law Office. The positive review highlights:

• Ease of Transaction: The refinance closing was described as "very easy," suggesting an efficient and streamlined process.
• Professionalism: The office is noted for being "very professional," indicating a standard of conduct and service expected in legal settings.
• Clear Explanation of Documents: The staff took the time to "explain every form," which is crucial for clients to understand the legal implications of their real estate transactions.
• Safety Precautions: During the pandemic, the office implemented "precautions...to ensure your safety," showing an awareness of and responsiveness to client well-being.

Conversely, the negative review points to significant concerns regarding:

• Errors in Handling Funds: A serious error occurred where a year's worth of homeowner's insurance payment was allegedly mailed to the wrong insurance company, leading to a cancellation notice for the client.
• Unprofessional and Rude Customer Service: The phone handling by an employee named Cindy is described as "really unprofessional and rude," with the employee seemingly trying to disassociate herself from the firm's responsibility.
• Lack of Accountability and Problem Resolution: The client felt that the firm was not readily accepting responsibility for their mistake and instead placed "hurdles" on the client to resolve the issue.
• Lack of Recommended Service: Based on this negative experience, the client explicitly states, "I don't recommend Mr. Kenneth R Luther law office."

Considering these contrasting experiences, it is challenging to definitively characterize the overall features of the Kenneth R Luther Law Office. However, it appears they have the capacity to handle real estate transactions efficiently and professionally, as indicated by the positive refinance experience. However, the negative review raises serious concerns about potential errors in financial handling and unprofessional customer service when issues arise. This highlights the importance for potential clients to consider both positive and negative feedback when making a decision.

Promotional information is not explicitly provided. However, based on the services mentioned, the Kenneth R Luther Law Office likely aims to attract clients in the Alpharetta area needing legal assistance with residential real estate closings and refinances. They might emphasize the ease and professionalism of their services, as highlighted in the positive review. However, in light of the negative feedback, potential promotional efforts would need to address concerns about accuracy in handling funds and the quality of customer service.

For local users in the 'Nearby Lawyers' platform category seeking legal assistance with real estate closings or refinances in Alpharetta, GA, the Kenneth R Luther Law Office presents a local option. The positive review suggests a smooth process and professional service for refinances. However, the negative review regarding a significant error and poor customer service should be carefully considered. Potential clients may wish to inquire specifically about the firm's procedures for handling funds and their commitment to resolving errors efficiently and professionally. Contacting the Kenneth R Luther Law Office at (770) 426-9889 or +1 770-426-9889 for a consultation could provide further insight into their current practices and client service approach.

In conclusion, the Kenneth R Luther Law Office in Alpharetta, GA, handles residential real estate closings and refinances. While one client experienced a smooth and professional refinance, another reported a significant error in handling funds and unprofessional customer service. Potential clients should weigh these contrasting experiences and directly communicate with the office to assess whether their services and client care meet their expectations for their real estate legal needs.