Kelley & Ryan Associates

Hello, Massachusetts residents! When you're managing your household finances, especially tax bills and other municipal payments, it's not uncommon to encounter various entities involved in the process. One name you might come across, particularly if you've ever had an overdue vehicle excise tax bill or parking ticket, is Kelley & Ryan Associates. It's important to understand who they are and what role they play in the collection of municipal revenues here in the Commonwealth.

Kelley & Ryan Associates is not a traditional law firm representing individuals in legal disputes, but rather a specialized company that serves as a "Deputy Collector" for many towns and cities across Massachusetts. For over 40 years, they have been working with local and state governments to collect delinquent municipal receivables. This includes a wide range of overdue bills such as vehicle excise taxes, personal property taxes, real estate taxes, boat excise taxes, and parking fines and penalties. When a municipal bill becomes overdue and passes the initial demand period handled by the town or city directly, it is often turned over to Kelley & Ryan Associates for further collection efforts.

Their role is crucial for municipalities, as they help ensure that towns and cities receive the revenues necessary to fund local services. They process millions of accounts annually on behalf of these municipalities, making them a significant part of the revenue collection system in Massachusetts. While their services are essential for local governments, interactions with collection agencies can sometimes be perceived as challenging. It's important for residents to understand their function and how to best navigate any communications or payment processes. Their mission, from a municipal perspective, is to streamline and enhance the collection process, providing innovative software and professional services to local governments.

Kelley & Ryan Associates has an office located at 630 Washington St, Boston, MA 02111, USA. This address places them in the heart of Boston’s downtown area, making it a centrally located point for various municipal and business activities. While they serve municipalities across Massachusetts, this Boston office provides a physical presence in the state’s capital.

Accessibility to their office in Boston varies depending on your mode of transport. For those using public transportation, the office is within reasonable walking distance of several MBTA stations, including South Station (Red Line, Commuter Rail, Amtrak, and Buses) and Chinatown (Orange Line). Various bus routes also serve the Washington Street corridor, making it relatively convenient to reach by bus. If you are driving, be aware that parking in downtown Boston can be challenging and expensive. There are numerous parking garages in the area, but it is advisable to plan your route and parking options in advance. While a physical visit might be an option, many interactions with Kelley & Ryan Associates for payment or inquiries are typically handled online or over the phone, given their role as a deputy collector for a wide array of municipal accounts. This broad reach across the state means their primary mode of interaction for most Massachusetts residents will be remote.

As a municipal deputy collector, Kelley & Ryan Associates offers a specific set of services centered around the collection of outstanding debts owed to Massachusetts towns and cities. Their services are primarily directed at facilitating payments for overdue municipal bills.

Services Offered:

• Delinquent Motor Vehicle Excise Tax Collection: Authorized to collect overdue vehicle excise taxes on behalf of various Massachusetts municipalities.
• Parking Fines and Penalties Collection: Processing payments for outstanding parking tickets issued by cities and towns.
• Other Municipal Bill Collections: May also collect other delinquent receivables such as personal property taxes, real estate taxes, and boat excise taxes, depending on their agreements with specific municipalities.
• Online Payment Portals: They provide online payment portals (often integrated with City Hall Systems) to allow residents to pay their warranted bills digitally.
• Customer Support for Payments: Their call center provides support for taxpayers regarding issues with payments or inquiries related to their accounts that have been turned over for collection.
• Payment Processing: Handling the processing of payments made via online portals, mail, or sometimes in person.

Kelley & Ryan Associates operates with several key features that define their role and approach as a municipal deputy collector in Massachusetts. These features are designed to serve both the municipalities they work with and the taxpayers.

Features / Highlights:

• Extensive Municipal Partnerships: They work with numerous cities and towns across Massachusetts as their authorized deputy collector for delinquent accounts.
• Long-Standing Experience: With over 40 years in the field, they have significant experience in municipal collections.
• Online Payment Accessibility: They offer online portals for paying delinquent bills, providing a convenient option for residents.
• Integration with Municipal Systems: Often integrated with City Hall Systems, they aim to provide a streamlined process for revenue collection for municipalities.
• Focus on Specific Debt Types: Their core business revolves around overdue municipal taxes (like excise and property taxes) and fines (like parking tickets).
• Customer Support for Payments: They maintain a call center to assist taxpayers with payment-related questions or issues.
• Automated Notifications: They may notify taxpayers of failed payments or other account statuses.
• No Upfront Cost to Municipalities: Their business model often allows them to offer services to municipalities without upfront costs, recovering fees from the collected overdue payments.

Unlike typical businesses that offer sales or discounts, Kelley & Ryan Associates, as a municipal deputy collector, does not provide "promotions" or "special offers" on the amounts owed. The fees and interest charged on delinquent municipal bills are generally set by state law and by the individual towns and cities. However, their primary "service" or "offer" to residents is the provision of accessible payment methods for overdue bills. They offer online payment portals, which provide a convenient way for Massachusetts residents to settle their delinquent excise taxes and parking tickets from the comfort of their homes. While a convenience fee may apply for online credit/debit card payments (e.g., 2.95% with a minimum), they also often offer e-check options for a lower fee (e.g., $0.50), which can be seen as a cost-effective way to pay digitally. It is always advisable to pay overdue municipal bills as soon as possible to avoid additional interest and fees, which are statutory and not within Kelley & Ryan Associates' discretion to waive as a promotional offer.

For direct inquiries or to make payments to Kelley & Ryan Associates, here is their contact information:

Address: 630 Washington St, Boston, MA 02111, USA

Phone: (617) 556-4896

Mobile Phone: +1 617-556-4896

It is important to note that their main phone number for general inquiries regarding delinquent excise taxes and other municipal payments often provided by towns is an 800 number (e.g., (800) 491-9788 or (800) 239-2155), which may differ from the specific Boston office phone number provided. When contacting them regarding a specific bill, ensure you have your bill number and license information ready to facilitate the process.

For Massachusetts residents, understanding the role of Kelley & Ryan Associates is essential for managing municipal obligations. While interactions with a deputy collector might arise from overdue payments, their existence is integral to the functioning of local government revenue collection. They provide a standardized and accessible pathway for residents to resolve delinquent municipal bills, whether it's an overdue vehicle excise tax or a parking ticket. Their online payment system offers convenience, and their customer support aims to assist taxpayers through the process. By offering a centralized system for towns to outsource their delinquent collections, Kelley & Ryan Associates contributes to the overall efficiency of local finance in Massachusetts. For locals, knowing this entity serves as a key point of contact for resolving certain municipal arrears ensures that these matters can be addressed, allowing individuals to clear their obligations and maintain good standing with their local town or city.