Greene & Cooper LLC Introduce
Within the "Nearby Lawyers" category, Greene & Cooper LLC is a legal firm located at 615 Colonial Park Dr STE 104, Roswell, GA 30075, USA. This introduction aims to provide an objective overview of the firm based solely on the insights gleaned from the provided client reviews. It will cover aspects related to the environment, services, features, and promotional information, or the lack thereof, as perceived by former clients. It is crucial to note that the provided testimonials are highly critical of the firm's operations and client interactions.
Regarding the environment at Greene & Cooper LLC, the provided client feedback paints a picture of an operational environment that is far from client-friendly or efficient. The environment appears to be characterized by significant communication breakdowns and a perceived lack of willingness to "work with people." Clients report extreme difficulty in communicating with staff, with one specific mention of "Mona Watkins" who "never answered her phone, never called us back and seemed to be 'out of the office' quite a bit." This suggests an internal environment where responsiveness and client support are not prioritized, leading to frustration and delays. The firm's approach to financial matters, specifically the mishandling of banking information leading to wage garnishment, further indicates an environment where administrative errors can have severe consequences for clients, with a perceived unwillingness to reverse such actions. The overall operational environment, as described by these clients, seems to be one that fosters exasperation and distrust, leading to a highly adversarial relationship even when clients are attempting to fulfill their obligations.
The services offered by Greene & Cooper LLC, as indicated by the client reviews, primarily appear to involve debt collection and the enforcement of judgments. One client's experience details an arrangement to pay a debt monthly, which ultimately led to wage garnishment due to an alleged banking information error on the firm's part. Another review explicitly mentions dealing with "a judgment against my husband from over 5 years ago" and the process of "pay a debt." This suggests that the firm's services are heavily focused on representing creditors or entities seeking to collect on outstanding debts or enforce existing judgments. While these are legitimate legal services, the manner in which they are delivered, as described by the clients, raises significant concerns about professionalism and client handling. The firm's alleged failure to properly process agreed-upon payments and its subsequent aggressive actions like wage garnishment reflect a specific approach to debt recovery. The client's assertion of having to "harass a debt collector to pay a debt" further emphasizes the perceived inefficiency and lack of cooperation in their service delivery model.
Several key features of Greene & Cooper LLC are highlighted by the client reviews, predominantly in a negative light. A significant feature is the firm's perceived lack of professionalism and communication. Phrases like "Terrible firm to deal with," "These people do NOT want to work with people," and accusations of them "lie and then just garnish your wages" point to severe shortcomings in their operational and ethical standards. The repeated difficulty in reaching staff, particularly Mona Watkins, is a critical feature, indicating poor client service and case management. The error in handling banking information for monthly payments, which led to an unforeseen wage garnishment, highlights a significant administrative deficiency that has direct and detrimental financial consequences for clients. The firm's alleged refusal to reverse the garnishment, despite the client's documented attempts to pay, further emphasizes a rigid and uncooperative stance. While one client noted that "The attorney was nice to speak with and seemed professional," this positive remark is immediately overshadowed by the overwhelming negative experiences with the firm's overall operations and staff, suggesting a potential disconnect between the attorneys and the day-to-day client interaction experience.
From a promotional standpoint, the provided client reviews for Greene & Cooper LLC serve as a strong deterrent rather than a positive endorsement within the "Nearby Lawyers" category. The language used by clients is unequivocally negative, with statements such as "Terrible firm to deal with," "unprofessional and predatory" (implied through the actions described), and "If you have to deal with this firm, I wish you luck because you will need it." These powerful, negative testimonials directly counteract any potential positive promotional messaging the firm might attempt. The accounts of mishandled payments, lack of communication, and immediate resort to aggressive measures like wage garnishment create a highly unfavorable impression for prospective clients. For individuals in Roswell, GA, searching for legal assistance, especially in matters related to debt or judgments, these reviews provide critical, cautionary information. They suggest that potential clients should exercise extreme vigilance and consider the significant risks associated with engaging this firm, particularly regarding communication, administrative accuracy, and overall client support. While the contact numbers (678) 507-0213 and +1 678-507-0213 are available, the existing public feedback strongly indicates that individuals should carefully consider alternatives that offer more reliable communication and a more client-centric approach to legal services.
Location
Customer Reviews
(18 reviews)
Talked to a lawyer, gave my banking info, and agreed to allow them to take a certain amount per month. They sent paperwork and I also filled it out, again giving my banking info. They never did take anything out. Got something from court in mail. So I typed a letter telling them I'd agreed to allow them to take it out of my account monthly and since they were not, now I'd be sending them a 10$ check each month. Sent 3 checks and this past month they garnished my wages. I called the lawyers after finding out from my payroll. I was told that one number was off on the checking account I gave them (I verbally told them & filled out a paper with it on there). I was told the garnishment could not be reversed. These people do NOT want to work with people. They lie and then just garnish your wages.
Terrible firm to deal with. We were made aware of a judgment against my husband from over 5 years ago. We never received any kind of paperwork or phone call about it so we were pretty surprised. Mona Watkins was in charge of our file and was horrible to work with. She never answered her phone, never called us back and seemed to be "out of the office" quite a bit. It took almost a month just to pay a debt. Never thought we would have to harass a debt collector to pay a debt. The clients who contract them should reconsider working with them and find a professional firm who has their employees actually work. I went to their office to deliver a check and demanded the paperwork before giving them their payment-which seemed to be the only way to get anything done with this firm. The attorney was nice to speak with and seemed professional-that is the only nice thing I can say about this place. If you have to deal with this firm, I wish you luck because you will need it.
BEWARE OF THIS FIRM.......I set up payment arrangements with this office to have $200.00 deducted from my paycheck each month. I was told that paperwork would be sent out to me to sign. After 3 payments already made & 2 phone calls later I have yet to receive anything to sign. I shouldn't have to call the debt collector to send me paperwork to sign. This is their responsibility. I owned up to my part & I am repaying my obligation, shouldn't they hold up their end of the agreement? Absolutely horrible customer service. Next step I will take is with the BBB!!!!!!!!!
Horrible, horrible people. They will take money out of your account without authorization to do so. They took two payments out within 3 days and when I called to acknowledge that, they called me crazy and said that I did it.. took screenshots on everything and caught them in multiple lies. Still haven't got my money back. They do not work well with people. Then they changed there payment method. I can't pay with a card any more. They want my bank info or to get a money order. You would think they wouldn't make it difficult to take people's money but they do.
Let me preface this by saying I am sure most people give debt collectors bad reviews. However, I had a small credit card debt from my younger, wilder days, which I am fully aware is my problem. I set up monthly payments with these people, and I have had to HOUND them for any information. You are lucky if they pick up the phone at all, so forget about them calling you back. Asked them to run my card to close my account, found out 5 days later they had set it up to run 5 DAYS LATER. Their inadequacy and poor communication has caused me to have to extend the closing date on my house over $180. They also sent a judgment to the local court days AFTER we had set up an agreement, which then negatively impacted my credit score, so now I have to do the legwork to fix their mistake. It is a shame when someone has to hunt down a creditor to pay them.
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